return policy


How to care for asum bags

terms & conditions

returns & exchange policy


In general, there are no returns (through byAsum.com or Kickstarter.com).  Please understand that as a very small independent designer, I simply cannot afford the generous return policies that large businesses can take on.  With that said, please do email me at support@byAsum.com to best resolve any dissatisfactions individually. I value my supporters and customers very much--it is my absolute pleasure to serve you as an artist.

If the item shipped is in error or reasonably faulty, please contact me at support@byasum.com within 2 weeks of the order arrival.  I will attempt to replace the item to the best of my abilities.

Exchanges are possible depending on the circumstances and stock availibility and must be made within 2 weeks of order arrival. All additional exchange shipping costs will be charged. Please begin by contacting me at support@byasum.com with the request.

I appreciate your support in my small business and me as an independent artist. My creative work is not possible without an audience that appreciates it--it is truly my pleasure to serve you the best way I can.

shipping policy

Orders are normally shipped within 1-2 business days. Tracking information will be emailed once shipped.

Please note that all international orders are shipped delivery duties unpaid (FOB NY). The buyer is the importer of record and thus assumes all responsibilities of any customs, duties and taxes imposed by the importing country.